Shipping & Return Policy

Last updated: October 1, 2025

At BaoBei Jewelry, we take pride in crafting handmade gemstone and pearl jewelry in small batches. Every piece is made with care to ensure beauty, quality, and uniqueness.

Because all our jewelry is handcrafted using natural gemstone and pearl beads, slight variations in color, shape, size, and pattern may occur. This is part of the charm of handmade jewelry and ensures each piece is one‑of‑a‑kind.

Order Processing

  • Most orders are shipped within 3 business days.

  • Custom size orders may take up to 7 business days to process.

  • You will receive a confirmation email with tracking details once your order ships.

Shipping

We ship primarily via USPS Standard Shipping, unless another method is selected at checkout.

US Domestic Shipping

  • Flat Rate: $5 for standard shipping.

  • Free Shipping: On orders of $75 or more within the United States.

  • Delivery Time: Typically within 5–7 business days, depending on location.

International Shipping

  • Availability: Currently shipping internationally to Canada only.

  • Flat Rate: $15 for USPS First‑Class International.

  • Free Shipping: On orders of $250 or more

  • Delivery Time: Typically within 7–12 business days, depending on location.

  • Customs Fees: Customers are responsible for customs duties and taxes, which are determined by Canadian regulations and not included in the purchase price.

Shipping Guidelines

  • Please ensure your shipping address is correct at checkout. BaoBei Jewelry is not responsible for delays or lost packages due to incorrect addresses.

  • Delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs processing.

Returns & Exchanges

Customer satisfaction is our priority. We gladly accept returns or exchanges for items with quality or sizing issues. Please review this policy to ensure eligibility and understand the process.

Eligibility

  • Contact us within 14 days of receiving your order to request a return or exchange.

  • Items must be returned in the same condition and packaging as received.

  • Custom orders and personalized pieces are not eligible for returns or exchanges unless defective.

Return Guidelines

  • US Customers: Returns must be received within 30 days of the original shipping date.

  • International Customers: Returns must be received within 45 days of the original shipping date.

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  • We are not responsible for lost or damaged returned items — please use a trackable shipping service or purchase shipping insurance.

Exchanges

  • We offer free exchanges for the same product to US customers.

  • Customers are responsible for return shipping costs for exchanges.

  • Once we receive the returned item, the replacement product will be shipped within 3 business days.

Refunds

  • Refunds are issued once we have received the returned items or have proof of return delivery.

  • Please allow 2–3 business days for processing after we receive the items.

  • Refunds will be credited to your original payment method.

  • Shipping charges are non‑refundable.

Repairs & Replacements

For items purchased directly from BaoBei Jewelry, we are happy to offer repairs or replacements for stone beads or pearls if needed, at our discretion. Please contact us at service@baobeijewelry.com with your order details so we can assist you promptly.


Please fill out our Returns & Exchanges Form below before returning any item.